Privacy Policy

At Rutts Pressure Washing, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect
We collect personal information that you provide when you submit a lead form or contact us, including your name, phone number, email address, and any details related to your cleaning needs. We only collect information necessary for us to provide our services.

2. How We Use Your Information
We use your information to:

  • Provide you with quotes and information about our services

  • Contact you to discuss your cleaning requirements and bookings

  • Improve our services and customer experience

  • Comply with legal obligations

By submitting your information, you consent to us collecting, using, and disclosing your information as described in this policy.

3. Storage and Protection
Your information is stored securely and accessed only by authorized personnel. We take reasonable steps to protect your data from misuse, loss, or unauthorized access.

4. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Sharing Your Information
We do not sell or rent your personal information. However, we may share your data with third parties who help us provide our services, such as Meta (Facebook/Instagram) for advertising purposes. These third parties are required to protect your data and use it only for the purposes we specify. Please note that Facebook’s servers may be located overseas.

6. Cross-Border Disclosure
Your personal information may be stored or processed outside Australia where our third-party service providers operate. We ensure that any overseas recipients are bound by confidentiality and data protection obligations consistent with Australian law.

7. Data Breach Notification
In the event of an eligible data breach, we will comply with our obligations under the Notifiable Data Breaches scheme and notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required.

8. Your Rights
You have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your data

  • Withdraw consent to receive communications from us (though this may affect our ability to provide services)

To exercise these rights, please contact us at: [your email or phone number]

9. Cookies and Tracking
Our website and ads may use cookies and tracking technologies to improve your experience and measure advertising effectiveness.

10. Changes to This Policy
We may update this Privacy Policy from time to time. We encourage you to review it periodically.

11. Contact Us
If you have any questions or concerns about your privacy, please contact:
Connor Rutter
Founder/Operator
Phone: 0486 017 744
Email: ruttspw@gmail.com